Customer Service Freelancer

Job description

We're revolutionizing the Mobile Marketing scenario with the help of technology and we look for passionate people to work with us.

What you'll have:

- A lot of autonomy in your function;

- Space to grow and develop with the company;

- Opportunity to work with talented and engaged people;

- Freedom to be who you are.

Main responsibilities

What you'll do:

Customer care in English language on voice channels, WhatsApp, chat and e-mail;
Answer App Store reviews (Google Play Store and Apple App Store) or social media (Facebook, Twitter, Instagram, and Reclame Aqui);
Generate insights and reports on ASO (App Stor Optimization), Social Media, and User Experience;
Help with creation and update of Customer Support Materials.

Requirements and skills

What you must be:

Interested in resolutive and engaging customer care;
Excellent writing and communication (both oral and written);
Fast learning capability with new technologies.
Able to give and receive feedbacks;
Analytical ability combined with creativity;
Office 365 Intermediary (Excel);
Experienced with customer care and omnichannel retail;
Advanced or Fluent proficiency in English.

Differentials

Able to create and execute workflows;
Capability to resolve complex problems;

Additional information

Additional Information

Covid-19:

Because of the pandemic, we understood that working remotely was the best option to put safety and health first. That's why all of our Rankers work from home. Our hiring process is adjusted so you can apply safely and remotely.

Office: near Paulista Avenue, Sao Paulo, Brazil.

Hiring Process:

It usually takes about 30 days (from application to acceptance) and it's composed by:

Application

Language test

Interviews

Offer and hiring

Important:

We evaluate all profiles and give feedback to everyone that doesn't match what we're looking for.

Be aware! Every communication will be made by our Talent Acquisition team inside Gupy's platform. Please authorize the domains @rankmyapp.com.br and @gupy.com.br to receive our notices, and look out for your SPAM box to make sure nothing gets lost. We advise you to enter the platform in the next few days to check on the process status.

COME BE A RANKER!

#BEARANKER

O RankMyApp é uma empresa que está revolucionando o mercado de Mobile Marketing!

Como? Através de muita tecnologia e colaboradores apaixonados pelo que fazem. Atualmente somos uma referência mundial na área de Mobile Marketing, estamos entre as três principais empresas de ASO do mundo.

Aqui no RankMyApp você terá autonomia, vai poder errar, acertar, se desenvolver e principalmente crescer muito, e tudo isso com o melhor: tendo a liberdade de ser quem você realmente é.

Quer fazer parte dessa revolução? Então se cadastra na oportunidade que mais tem a ver com seu perfil e daí é só torcer pro time de Talent Acquisition entrar em contato com você.

Conheça mais sobre o RankMyApp

Apply!